Stay on Top of Your Delivery

Tracking details may take up to 24 hours to update after the shipment is processed—please allow some time and check again. Additionally, ensure the tracking number was generated via NimbusPost, as numbers issued by other service providers may not be traceable through our system.

Please reach out to the merchant you’ve purchased the product from.

Please check with neighbors or other household members who might have received the package on your behalf. If you still can’t find it, please contact the merchant you purchased the product from.

Your package may get delayed due to unforeseen circumstances or reasons like incorrect delivery address, high order volumes, unexpected transit delays, missed delivery attempts, etc.

You may place a return request directly from the seller’s website if your order is eligible for return. For more information, you may contact the merchant via email or call.

Please get in touch with the merchant with whom the order was placed for further details on return or order cancellation. You may visit their website to raise your concerns via email or call.